Open Edge Abuse Policy
1. Purpose
This Abuse Policy defines unacceptable behaviors, resource misuse, and prohibited activities on the Open Edge platform. Its goal is to ensure the stability, security, and fair use of the service for all users.
2. Resource Usage
- Users are assigned clear quotas for compute, storage, and network usage, visible in the cloud portal.
- Any attempt to breach these quotas will result in error messages and restriction of the requested activity.
- Patterns of excessive resource consumption—including but not limited to repeated rapid resource creation or deletion, abnormally high support requests, or disruptive automated activity—are considered abuse.
3. Security and Integrity
- Users may not engage in denial-of-service activities, vulnerability scanning, penetration testing, or any behavior intended to impair other users or the platform’s integrity.
- Users may conduct security testing and scanning of their own projects/resources, provided no impact on other users or the underlying platform occurs.
- Open Edge maintains strict compliance standards to ensure the security, reliability, and lawful use of its infrastructure. Any activity intended to compromise the integrity of the platform, defraud the service, or abuse system resources is strictly prohibited. This includes, but is not limited to, providing false, misleading, or incomplete user or billing information; engaging in deceptive registration practices; attempting to bypass monitoring or identity verification procedures; or using the platform for fraudulent, spam, or automated misuse purposes. Accounts involved in such conduct may be suspended or terminated without notice, and, where appropriate, referred to relevant authorities or upstream network providers for further action.
4. Content and Behavior
- Hosting, distributing, or facilitating any activity deemed illegal under US law (including, but not limited to, child exploitation material or illicit drug services) is strictly prohibited and grounds for immediate suspension or termination.
- Open Edge does not moderate or restrict user-generated content beyond legal requirements.
5. Automation & API Usage
- Automated or programmatic access to the API is permitted, but users must not exceed 120 requests per minute (subject to change).
- Automated account creation or scraping of the web UI/frontend is not permitted under any circumstance.
6. Enforcement & Remediation
- Abuse leads to immediate “account restriction,” disabling the creation of new resources.
- The user will be notified promptly and may appeal the decision via standard support channels.
- If the issue is not resolved, further action up to and including service suspension or permanent account termination may be taken.
7. Appeal Process
- Appeals are accepted once per incident through the usual contact or support ticketing process.
- Users may supply documentation demonstrating either no intent to breach the Abuse Policy or detailing steps taken to remediate the issue.
- Open Edge will review the appeal and respond in a reasonable timeframe, but is not obligated to reinstate the account or service.
8. Changes
- Open Edge may update this Abuse Policy at any time. Continued use of the platform constitutes acceptance of changes.